Real Moments (“we”, “us”, “our”) are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information about you in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018
1. Information We Collect
We may collect and process the following personal data:
Name
Email address
Telephone number
Postal address
Event details (wedding date, venue, times)
Payment information (where necessary)
Video footage and photographs in which you appear
2. How We Use Your Information
We use your personal data for:
Responding to your enquiries
Managing your bookings and delivering our services
Sending invoices, receipts and contractual documents
Marketing our services with your explicit consent
Fulfilling legal, accounting, and insurance obligations
3. Data Retention
We retain personal data for as long as necessary to provide services and fulfil our legal obligations.
Video content is typically stored securely for a minimum of 12 months, after which it may be deleted unless agreed otherwise in writing.
4. Data Sharing
We do not sell or share your data with third parties, except:
With contracted service providers (e.g. delivery couriers, cloud storage providers)
Where required by law or regulation
With your explicit written consent
5. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data where lawful
Object to or restrict data processing
Lodge a complaint with the Information Commissioner’s Office (ICO)
6. Contact
If you have any questions or concerns about our privacy policy, contact us at:
Real Moments Limited
Email: info@realmoments.co.uk
Phone: 07495 277923
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